Public Service Failure

We learn today of more failure in the 'caring' services; this time in care homes, where it seems the people responsible just don't - well, care. Yesterday it was about failures in policing, with serious cases of violence and rape just left sitting on a desk somewhere inactive. The day before it was failures in child protection services, and lack of care in hospitals and...., the list goes on. The reason is that these public sector departments are not measured on caring about real people, they are measured on numbers - money, case-load, resources, reporting figures etc. None of this has anything to do with helping people in need or caring about how people are treated and, after all, that's the only thing that is important. I used to say that central control and bureaucracy were to blame, but unfortunately the 'uncaring' culture is slowly spreading its evil tentacles to the front-line where more vocational professionals who should be caring actually prefer an easy life and the bureaucracy allows them to get away with it.
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